T E R M S  A N D  C O N D I T I O N S

How can we help?

All you need to know about our service here at Zero-Living. If you still have questions unanswered

then just email us at hello@zero-living.com



The Terms


These terms & conditions apply to the use of and orders placed on the www.zero-living.com website. By placing an order with Zero-Living you will be deemed to have read, understood and agreed to these terms and conditions.


Every care has been taken to ensure that descriptions, measurements, colours and prices are correct.


We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.


Orders can be processed directly though this web site. Zero-Living processes card payments securely via a third party payment system called Stripe. All transactions are processed using a secure server. Zero-Living will only ever share your name and delivery address with our agreed third party suppliers in order for them to send the items to you. We will never share any other details. By clicking 'check out' you are agreeing to the terms. If you want your details deleted after order fulfilment please email info.zeroliving@gmail.com.


All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Zero-Living will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Upon placement of an order the customer will receive an email receipt as confirmation of the purchase. This email receipt is not the same as a contract. Zero-Living reserves the right to cancel orders at any time due to insufficient stock, an inability to authorise a payment, suspicion of fraudulent intent, discovery of an incorrectly priced item, or any other reason deemed appropriate by Zero-Living. As such, Zero-Living reserves the right to decline or cancel any orders that fit within these parameters. If the purchase has already been charged to the customer’s credit card, Zero-Living  will issue a refund to the account in the same amount as the incorrect price. Zero-Living  reserves the right to change any of the information found on this site and the services and products described therein at anytime and without notice.



Stripe where all major credit/debit cards accepted. Personal cheques and money orders will not be accepted.

Delivery Information


Please note that all deliveries are held fully accountable through all third party suppliers on Zero-Living website. Zero-Living processes all orders but does not personally ship all of them.

Online orders are processed within 24 hours. Third party suppliers ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed the next working day.


Once your order is placed, we estimate you will receive your order within 3-5 business days UK and 5-7 business days Rest of World, unless stated otherwise. Please ready individual items 'Shipping info' for all details. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.


Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.


Please note that for orders shipping internationally there is likely to be a customs charge upon arrival of your package that is determined from country to country. UPS will be in touch with you directly to facilitate that payment. 


United Kingdom

Shipping: £2 - 5

Rest of World 

Shipping: £5 - 9

Free shipping on deliveries over £40

Returns Information


Zero-Living current holds returns policies based on each individual supplier due to the large variety between each and every product on the website. We will specify each returns policy on the individual product page, please refer to this before purchasing the products. Due to some of the products being either one off or hand made some suppliers will hold a NO returns policy.  Please ensure you have read each products return policies and are clear before purchasing.


In any case if you have any questions or there is a problem with your product please get in touch with us at info.zeroliving@gmail.com we are more than open to discuss and resolve any issues you have.

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