T E R M S  A N D  C O N D I T I O N S

Shipping, Returns & Packaging

All you need to know about our service here at Zero-Living. If you still have questions unanswered

then just email us at hello@zero-living.com

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Delivery Information

 

Our priority is always the wellbeing of our customers. Due to the evolving Covid-19 situation we will try to continue to ship orders as frequently as possible but there may be delays to delivery times,  we will always keep you informed about your order. 

Zero-Living's online orders are processed within 24 hours. Third party suppliers ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed the next working day.

 

Once your order is placed, we estimate you will receive your order within 3-5 business days UK and 5-7 business days Europe, unless stated otherwise. 

 

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

United Kingdom

Shipping: £3 - 7

Europe

Shipping: £7 - 12

Free shipping on deliveries over £40

Packaging Information

Here at Zero-Living we make sure that all of our brands understand the importance to us and our customers that in order to shop more planet friendly not only do the products need to be good but so does the packaging.

We therefore try to ensure that ALL packaging is recyclable, with as minimal waste as possible. We ask for this across the board and we know that all of the brands we work with are in agreement and are always striving to improve this for you.

If you do discover that your packaging is not up to the standard you would expect and have further questions about it please get in contact with us at hello@zero-living.com.

Together we can make a positive change to the way we shop.

 

Returns Information

We hope you’re delighted with your order. If you’re not satisfied, you may return items direct to us within 14 days at 

Zero-Living 68 Duke Street, Mayfair, London, W1K 6JU

To be eligible for a return, the item must be unused or unworn and in the same condition that you received it, in the original packaging.

We do not accept returns or exchanges on:

  • Earrings 

  • Gift cards 

  • Intimate or sanitary goods 

  • Some health and personal care items 

  • Lingerie and underwear 

  • Socks and tights

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused, or lead to the closure of your customer account at our discretion.

 
Faulty or incorrect items

Faulty or incorrect items must be registered within 3 days of receiving an item. Once submitting the faulty request, you must send the item with tracking number within 7 days of the request.

If you have received a faulty or incorrect item please email us at hello@zero-living.com

WHO WE ARE

PLANET, PEOPLE & PACKAGING

CUSTOMER SERVICES

SHIPPING, RETURNS & PACKAGING

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C O N T A C T  U S

hello@zero-living.com

C O M E  V I S I T  U S

68 DUKE STREET, MAYFAIR, LONDON, W1K 6JU 

Wed-Sat 10am to 6pm / Sun 11am-5pm

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